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Happy to help (Part II) – Monitoring the employee experience
Traditional Employee Engagement surveys happen once or twice a year and therefore only give a (arguably skewed) snapshot of what employees are feeling and thinking. An alternative would be to take the...
View ArticleCapturing tacit knowledge
Organisations have both formal and informal or tacit knowledge. The first is written down in training manuals and case studies, the second floats around in employees’ heads. The risk with this is that...
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